Tasks
Cope with changed IT
Cope with problems
Find out how to use IT
Find out if it is going to get fixed
Find out if it is just me or wider
Find out that it has been fixed
Find out that something has gone wrong
Get a workaround till it's fixed
Get back to normal working
Protect data and work
Restore data/work to normal (new) location
Track progress in fixing problem
Understand the problem
Use IT to help job
Use IT to help with the business